Search

Scott A Smith

Examiner (ID: 3901, Phone: (571)272-4469 , Office: P/3721 )

Most Active Art Unit
3721
Art Unit(s)
3731, 3727, 3205, 3616, 3721, 3204
Total Applications
3810
Issued Applications
3334
Pending Applications
166
Abandoned Applications
284

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18814080 [patent_doc_number] => 20230388417 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-30 [patent_title] => TIME TOLERANT PROMPT DETECTION [patent_app_type] => utility [patent_app_number] => 18/446361 [patent_app_country] => US [patent_app_date] => 2023-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6047 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 56 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18446361 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/446361
TIME TOLERANT PROMPT DETECTION Aug 7, 2023 Pending
Array ( [id] => 18556391 [patent_doc_number] => 20230254410 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-10 [patent_title] => Limiting Query Distribution Within An Agent Group [patent_app_type] => utility [patent_app_number] => 18/296736 [patent_app_country] => US [patent_app_date] => 2023-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12800 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18296736 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/296736
Limiting Query Distribution Within An Agent Group Apr 5, 2023 Pending
Array ( [id] => 18790544 [patent_doc_number] => 20230379410 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-23 [patent_title] => SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIGITAL CHANNELS IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 18/129867 [patent_app_country] => US [patent_app_date] => 2023-04-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6173 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18129867 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/129867
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIGITAL CHANNELS IN A CONTACT CENTER Apr 1, 2023
Array ( [id] => 18928483 [patent_doc_number] => 20240031487 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-01-25 [patent_title] => INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM [patent_app_type] => utility [patent_app_number] => 18/180218 [patent_app_country] => US [patent_app_date] => 2023-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5286 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 53 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18180218 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/180218
INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM Mar 7, 2023 Pending
Array ( [id] => 18471927 [patent_doc_number] => 20230206213 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => Method for Payment of an Order to be Forwarded to one of a Plurality of Client Establishments [patent_app_type] => utility [patent_app_number] => 18/155325 [patent_app_country] => US [patent_app_date] => 2023-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10459 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18155325 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/155325
Method for payment of an order to be forwarded to one of a plurality of client establishments Jan 16, 2023 Issued
Array ( [id] => 19000494 [patent_doc_number] => 11917367 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-27 [patent_title] => System and method for efficiency among devices [patent_app_type] => utility [patent_app_number] => 18/085542 [patent_app_country] => US [patent_app_date] => 2022-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 19 [patent_no_of_words] => 16211 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 12 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18085542 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/085542
System and method for efficiency among devices Dec 19, 2022 Issued
Array ( [id] => 18594466 [patent_doc_number] => 11743385 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-08-29 [patent_title] => System and method for calculating agent skill satisfaction index and utilization thereof [patent_app_type] => utility [patent_app_number] => 18/081729 [patent_app_country] => US [patent_app_date] => 2022-12-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 6375 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 203 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18081729 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/081729
System and method for calculating agent skill satisfaction index and utilization thereof Dec 14, 2022 Issued
Array ( [id] => 18284868 [patent_doc_number] => 20230100340 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-30 [patent_title] => HEARING DEVICE COMPRISING A TRANSMITTER [patent_app_type] => utility [patent_app_number] => 17/994568 [patent_app_country] => US [patent_app_date] => 2022-11-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 25667 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 110 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17994568 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/994568
HEARING DEVICE COMPRISING A TRANSMITTER Nov 27, 2022 Pending
Array ( [id] => 18318372 [patent_doc_number] => 11632468 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-04-18 [patent_title] => Industry benchmark forecasting in workforce management [patent_app_type] => utility [patent_app_number] => 18/057345 [patent_app_country] => US [patent_app_date] => 2022-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7269 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 110 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18057345 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/057345
Industry benchmark forecasting in workforce management Nov 20, 2022 Issued
Array ( [id] => 18736456 [patent_doc_number] => 11805206 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-10-31 [patent_title] => Contact center customization in data communications systems [patent_app_type] => utility [patent_app_number] => 17/984925 [patent_app_country] => US [patent_app_date] => 2022-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7875 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17984925 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/984925
Contact center customization in data communications systems Nov 9, 2022 Issued
Array ( [id] => 18340194 [patent_doc_number] => 20230132143 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-27 [patent_title] => SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATIONAL INTERACTIONS [patent_app_type] => utility [patent_app_number] => 17/975264 [patent_app_country] => US [patent_app_date] => 2022-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8466 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17975264 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/975264
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATIONAL INTERACTIONS Oct 26, 2022 Pending
Array ( [id] => 18783232 [patent_doc_number] => 11825022 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-11-21 [patent_title] => AI avatar coaching system based on free speech emotion analysis for managing in place of CS managers [patent_app_type] => utility [patent_app_number] => 17/974536 [patent_app_country] => US [patent_app_date] => 2022-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 4280 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17974536 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/974536
AI avatar coaching system based on free speech emotion analysis for managing in place of CS managers Oct 26, 2022 Issued
Array ( [id] => 18168619 [patent_doc_number] => 20230035229 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-02-02 [patent_title] => SYSTEM AND METHOD FOR AUTOMATIC INDICATION OF CONTACT CENTER STATUS USING AN ILLUMINATION DEVICE [patent_app_type] => utility [patent_app_number] => 17/962322 [patent_app_country] => US [patent_app_date] => 2022-10-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7116 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17962322 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/962322
SYSTEM AND METHOD FOR AUTOMATIC INDICATION OF CONTACT CENTER STATUS USING AN ILLUMINATION DEVICE Oct 6, 2022 Pending
Array ( [id] => 18099021 [patent_doc_number] => 20220417362 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-29 [patent_title] => OBJECT ORIENTED CALL MANAGEMENT [patent_app_type] => utility [patent_app_number] => 17/899452 [patent_app_country] => US [patent_app_date] => 2022-08-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10961 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17899452 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/899452
Object oriented call management Aug 29, 2022 Issued
Array ( [id] => 18063044 [patent_doc_number] => 20220394131 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-08 [patent_title] => MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION [patent_app_type] => utility [patent_app_number] => 17/888847 [patent_app_country] => US [patent_app_date] => 2022-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6494 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17888847 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/888847
Machine-learning system for incoming call driver prediction Aug 15, 2022 Issued
Array ( [id] => 18992270 [patent_doc_number] => 20240064239 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-02-22 [patent_title] => PIPELINE FLOW MANAGEMENT FOR CALLS [patent_app_type] => utility [patent_app_number] => 17/888944 [patent_app_country] => US [patent_app_date] => 2022-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12072 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17888944 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/888944
PIPELINE FLOW MANAGEMENT FOR CALLS Aug 15, 2022 Pending
Array ( [id] => 18022700 [patent_doc_number] => 20220374199 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-24 [patent_title] => ELECTRONIC DEVICE AND METHOD FOR OPERATING AUDIO BASED ON PRIVACY [patent_app_type] => utility [patent_app_number] => 17/874841 [patent_app_country] => US [patent_app_date] => 2022-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18414 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17874841 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/874841
ELECTRONIC DEVICE AND METHOD FOR OPERATING AUDIO BASED ON PRIVACY Jul 26, 2022 Pending
Array ( [id] => 18508515 [patent_doc_number] => 11706347 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-18 [patent_title] => Systems and methods for intercepting communications [patent_app_type] => utility [patent_app_number] => 17/872844 [patent_app_country] => US [patent_app_date] => 2022-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4938 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 56 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17872844 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/872844
Systems and methods for intercepting communications Jul 24, 2022 Issued
Array ( [id] => 18867258 [patent_doc_number] => 20230421695 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-28 [patent_title] => SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY DIVERGENCE IN CONTACT CENTER QUALITY PROCESSES [patent_app_type] => utility [patent_app_number] => 17/850481 [patent_app_country] => US [patent_app_date] => 2022-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4684 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17850481 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/850481
SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY DIVERGENCE IN CONTACT CENTER QUALITY PROCESSES Jun 26, 2022 Pending
Array ( [id] => 17934569 [patent_doc_number] => 20220329695 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-13 [patent_title] => CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/846748 [patent_app_country] => US [patent_app_date] => 2022-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10861 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -31 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17846748 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/846748
Contact center system Jun 21, 2022 Issued
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