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Patent 07742591 - Queue-theoretic models for ideal integration of automated call routing systems with human operators > Summary

US Patent

Patent No. US 07742591

Published on Jun 22, 2010

Application No. 10/827873

Filed on Apr 20, 2004

Priority Date -

Inventor/Applicants

2

Paek, Timothy - Sammamish, WA US

Horvitz, Eric J. - Kirkland, WA US

Classification

International:

H04M 3/00

National:3

379/266.1

379/265.1;

379/266.8;

Field of Search 4

379/265.1

379/265.11;

707/3;

714/46;

Examiner

2

Al Aubaidi, Rasha S

Nguyen, Khai N

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