Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation | Patent Number 08611523

US 08611523 B2
Application Number12286168
Publication NumberUS 20090103708 A1
Pendency5 years, 2 months, 20 days
Filled DateSep 29, 2008
Priority DateSep 28, 2007
Publication DateApr 23, 2009
Expiration DateSep 27, 2027
Inventor/ApplicantsDavid Gustafson
Douglas Brown
Christopher Danson
Kelly Conway
Roger Warford
ExaminesDEANE JR, WILLIAM J
Art Unit2652
Technology Center2600
Assignments
Mattersight Corporation
Current
Mattersight CorporationNice Systems
Original
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