Method and system determining the complexity of a telephonic communication received by a contact center | Patent Number 08023639

US 08023639 B2
Application Number12079685
Publication NumberUS 20080260128 A1
Pendency3 years, 5 months, 26 days
Filled DateMar 28, 2008
Priority DateMar 30, 2007
Publication DateOct 23, 2008
Expiration DateMar 29, 2027
Inventor/ApplicantsChristopher Danson
David Gustafson
Douglas Brown
Kelly Conway
ExaminesSMITH, CREIGHTON H
Art Unit2614
Technology Center2600
Assignments
Mattersight Corporation
Current
Mattersight CorporationNice Systems
Original
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