Method and system determining the complexity of a telephonic communication received by a contact center | Patent Publication Number 20080260128

US 20080260128 A1
Patent NumberUS 08023639 B2
Application Number12079685
Filled DateMar 28, 2008
Priority DateMar 30, 2007
Publication DateOct 23, 2008
Original AssigneeNice Systems
Current AssigneeMattersight Corporation
Inventor/ApplicantsKelly Conway
David Gustafson
Christopher Danson
Douglas Brown
Patent Prosecution report image

Empower your practice with Patexia Publication Prosecution IP Module.

Get access to our exclusive rankings and unlock powerful data.
Check our Latest ReportPurchase IP Module

Looking for a Publication Attorney?

Get in touch with our team or create your account to start exploring a network of over 120K attorneys.